Pre-Payment Meters

A survey is being undertaken by Ofgem and Citizens Advice, they have launched a national evidence-call to ask energy customers to share their experiences of moving to a prepayment meter (PPM).

The eight-week Ofgem and Citizens Advice partnership is a key part of Ofgem’s comprehensive market review of prepayment meters and remote switching, to ensure suppliers are meeting their legal obligations in protecting customers.

It is calling for the experiences of customers who either have had PPMs installed to recover unpaid bills or those actively choose to use pay-as-you-go to manage their budgets. There are approximately four million customers overall in Britain on prepayment meters.

Ofgem launches national evidence-call on prepayment meters | Ofgem for further content and explanation